Refund Policy

Last Updated: 5/12/26

1. Overview

At The Bella Strategy Group, we take pride in providing high-quality consulting services tailored to each client’s needs. Because our work involves time, expertise, and customized professional services, our refund policy differs from that of product-based businesses. This Refund Policy outlines the circumstances under which refunds may be considered.

By engaging our services or making a payment through our website, you acknowledge and agree to this Refund Policy.

2. Nature of Our Services

Our services include professional consulting, strategy development, coaching, training, and related advisory work (collectively, “Services”). Each engagement typically involves significant preparation and allocation of professional time prior to delivery.

3. General Refund Policy

Because consulting services are customized and based on professional time and expertise, payments made for Services are generally non-refundable once work has begun or time has been reserved. However, we understand there may be limited circumstances where flexibility is appropriate.

Refund requests may be considered in the following cases:

Prepaid Services Not Yet Delivered: If you cancel a service before any work has begun (e.g., before your first session or deliverable), you may be eligible for a partial refund, less any administrative or processing fees (typically 5–10%).
Scheduling Conflicts: If we are unable to deliver the agreed-upon services due to our own scheduling or resource constraints, a full refund or reschedule option will be offered.
Technical or Platform Issues (for virtual sessions): If a paid virtual consultation cannot be completed due to verified technical issues on our end, we will reschedule or issue a full refund at our discretion.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

Services or sessions have already been rendered in full or in part
You are dissatisfied with subjective aspects of the service after delivery, such as opinions, recommendations, or outcomes beyond our control
Customized deliverables (e.g., reports, strategy documents, or training materials) have already been developed or shared
You purchased a package or retainer where work has already begun

5. Refund Request Process

To request a refund or credit:

Submit a written request to paula@thebellastrategygroup.com with your name, service purchased, date of payment, and reason for the request.
We will review your request and respond within 10 business days.
Approved refunds will be processed to the original payment method within 7–14 business days after approval.

6. Chargebacks & Disputes

We encourage direct communication to resolve any billing concerns. Initiating a credit card chargeback without first contacting us may delay resolution and could result in termination of ongoing or future services.

7. Modifications to This Policy

We may update this Refund Policy periodically to reflect changes in our business practices, legal requirements, or payment systems. The “Last Updated” date above will indicate the latest revision.

8. Disclaimer – No Guarantee of Retail Acceptance or Placement

The Bella Strategy Group provides professional consulting and advisory services to assist brands in improving their retail readiness, presentation materials, and market approach.
However, we do not guarantee or warrant that any retailer, distributor, or buyer will accept, list, or purchase your products as a result of our services.

All consulting outcomes depend on numerous external factors — including market conditions, retailer preferences, pricing, competition, and product performance — which are beyond our control.
Therefore, no specific commercial success, partnership, or revenue result is promised or implied.

9. Contact

If you have questions about this Refund Policy, please contact:

The Bella Strategy Group
995 Airport Rd, Unit 36 Destin, FL 32541
paula@thebellastrategygroup.com
917-750-4344